TELSTRA NETWORK SERVICES

Mercury Telephones is pleased to be one of Telstra’s premier dealers in Canberra. We have a dedicated Telstra Portfolio Manager, providing a local reliable contact point for all your Telstra and network needs.

No longer do you need to contact Telstra for access to Telstra Network services. Mercury Telephones can act on your behalf. This means that should you have any concerns with Telstra voice, data, internet or mobile products or services including:

- new and existing connections
- products and service inquiries
- faults and services
- billing or accounts
- data products

Your dedicated Telstra Portfolio Manager at Mercury Telephones can help.

Being a local business we understand the value of service and offering productive, efficient and cost effective solutions for our customers. We aim to provide the highest level of service we can, offering solutions not just service. We understand your needs.

Should you have any concerns, problems, or questions about any of your Telstra products or services, or would like to connect to Telstra, please call us for prompt, friendly, local service solutions, that’s our commitment. We are proudly your local Telstra dealer.

Co-ordination and implementation of carrier services can often prove to be a complex and time consuming business. At Mercury Telephones’ a Multi Award winning Telstra Dealer, we aim to make the carrier world easier and more rewarding for our customers. With this in mind we have established a close working relationship with Telstra Corporation that allows us to streamline the procedural implementation and on-going management of our clients’ telecommunication services.

As your Telstra Portfolio Manager we add value to your business through the following initiatives:

• Provision of technical and consultancy services – we can access Telstra’s expert resources to make sure business requirements are translated into the correct technical or service solution;
• Implementation support – we take on the role of implementation co-ordination for our customers, helping to ensure that service requirements and implementation dates are met as required;
• Maximise savings through implementation of pricing plans that match our customer’s business operations;
• Ensure smooth implementation of billing upon completion of work;
• Manage on-going customer needs as required.

"Telstra Country Wide is committed to delivering the best service to the people of South East NSW & the ACT. Since the introduction of Telstra Country Wide we have seen significant infrastructure improvements across the region.

New mobile towers increasing the region’s coverage along with the availability of broadband to many areas across the region have seen many communities’ benefit.

With a strong emphasis on customer service with a local focus, Telstra Country Wide utilise’s our extensive Telstra approved dealer network across the South East NSW & ACT region.

Mercury Telephone’s are a locally owned company, Billy Baird and the team and are available to meet and discuss with you your telecommunications needs, and respond to your enquiries about Telstra’s products and services.

Mr Ian Peters the Telstra Country Wide, Area General Manager for South East NSW & ACT wishes Billy Baird and the Mercury Telephones team all the best for the future and look forward to working with them to provide excellence in customer service and solutions to your telecommunications needs into the future."