Customer Survey

The following questions are designed to help us to improve our service quality. On a scale of 1-5 we would be delighted if you could rate your experience in dealing with us.

Scale key:

1. Poor
2. Fair
3. Good
4. Very good
5. Excellent

* Required fields

1.	In your dealings with us, how helpful have you found the Mercury staff?	1  2  3  4  5  *
2.	How would you rate our pre sale service?	1  2  3  4  5  *
3.	If you have run into difficulty with your phone, or phone system, how would you rate the responsiveness of our team?	1  2  3  4  5  *
4.	How would you describe the level of service from our on site technicians?	1  2  3  4  5  *
5.	How would you rate your level of satisfaction with our after sales service?	1  2  3  4  5  *
6.	How competitive have you found our prices?	1  2  3  4  5  *
7.	How informative have you found this web site?	1  2  3  4  5  *
8.	How did you find out about us?	Yellow pages  *  Website  Word of mouth/ referral  Telstra  Advertising  From our newsletter  Other
9.	Would you recommend us to another business, friend or associate?	Yes  No  *
10.	Are you interested in receiving our Mercury Solutions newsletter? If yes, please include your email address.	Yes  No  *
11.	How would you rate our service overall? If your rating is a 1 or 2 please let us know what you think we could have done better by filling out the commentary box below.	1  2  3  4  5  *
12.	Would you like to make any other comments on your experience in dealing with Mercury?